Q: Is the fringe of the awning detachable, if we need to remove it post-installation?

A - If the customer would like to remove the fringe at any stage, we can provide a video on how to remove it very easily. The fringe is a piece that slides out by removing the 2 screws on each end cap of the front profile.

Q: If we do not purchase installation, do you provide installation instructions?

A - If the customers choose to install the shading system on their own, we supply an installation full video and distance support on how to install the system. The customer also has the option to hire one of our technicians for guidance.

Q: What is the minimum required space on the edge of the wall for the awning?

A - In awning systems, in order for our products to be long-lasting and to avoid any damage, there should be at least a 150mm gap between the bracket and the edge of the wall.

Q: On the Bioclimatic Modern Pergola,  I see the rain chain hanging. What's the purpose of the rain chain? And why is it hanging like that?

A - Rain chains help to direct water to rain barrels, landscaped beds, or other water features. Rain chains work using surface tension. They are connected to the pergola's gutters, usually where a downspout is placed. As rainwater collects in the gutters and begins to drain, it naturally follows the path of least resistance and follows the chain down to the ground. As our Bioclimatic Modern Systems do not have a front post, we recommend stainless rain chains that provide water outlet control. It is also used as decoration.

Q: As well as the LED lights do you also have star lights to resemble the sky at night in the panels?

A - There is no additional lighting option other than the standard LED Lighting System | Integrated & Linear lighting option, which is additionally requested in our pergola systems, supplied by SAMSUNG.

Q: Do you have plug sockets in the structure?

A - There are no sockets included in our standard Pergola Systems. However, it is possible to integrate them in the structure. Our company does not supply sockets directly and these need to be supplied from your side (ie your electrician). Since any external electrical work is not done by our company, such work is not included in our optional product range and our team cannot install such sockets due to restrictions on certification on electrical works.

Q: Are there any sensors included in motorised awnings prices?

A - Our Cassette Awning Systems comes with a vibration sensor, which is included in the price. The purpose of the vibration sensor is to detect heavy rains and winds and retract the awning to prevent damage, using radio signals to communicate with the motor. Therefore, it prevents the fabric from being torn and prolongs the life of the awning.

Q: Are your awnings totally waterproof?

A - The fabrics used in our awning systems are water-repellent. GOSS Outdoor awnings are not designed to shelter you from rain. Using this awning in the rain could lead to damage of the awning and/or the mounting surface.

Q: I want my shading system to be installed on the top floor terrace. Can you do it?

A - Yes, we can install our systems to a top floor terrace. Access to the roof is not included in our estimates and this is something we need to organise with you. The cost must be paid by the customer. Please contact our team for further details.

Q: Are your awning systems installed or self-assembled?

A - We have both options available for interested customers who can build these themselves or via their builders or directly with our company. We provide installation instructions for customers that want to install the products themselves.

Q: Is the roof of your Retractable Pergolas and Bioclimatic Pergolas fully rainproof when closed?

A - Yes, all the top areas of our pergolas are fully watertight and waterproof.

Q: I would like a quote, what do you need me to provide?

A - We would need you to provide: the product you're after, sizes desired, your contact details (email and phone number), and sometimes photos of your site. These can all be sent to our email contact@gossoutdoor.co.uk

Q: Which product will be the most suitable for my site?

A - Our architects can advise you on the most suitable product depending on your site, your budget and the look you would like to achieve. You just need to get in contact with your site photos, measurements and a rough idea of what you want.

Q: How can I purchase my product?

A - Once you have received a quote from our team and decide to go ahead, we will provide you with a special order form, which you will then take to your local Costco to pay for your product. If you have chosen to have your product installed by our team, you will pay that fee directly to us.

Q: What is the Costco 10% discount?

A - The discount is 10% of your products price being given back to you through Costco vouchers.

Q: What if I don't have a Costco membership?

A - No need to worry as we will make you a member for one whole year free of charge.

Q: Do you have a showroom?

A - Yes we do have a showroom and it is based at our site in Manchester, Unit C, Canalside North Business Park, John Gilbert Way, Trafford Park, Manchester, M17 1UP.

Q: Do you provide no obligation site surveys?

A - Yes we do but we would prefer if we would be able to give you a quote first and then proceed with a site survey. Our surveys can be completed physically or virtually through zoom, we can also show you our showroom through zoom.

Q: Do you provide electrical fittings?

A - We would need all electrical fittings to be carried out by a certified electrician, once you make your order our team will send you detailed information about the electrical requirements for your product, which you can pass on to your electrician.

Q: Do you have a price list?

A - No we do not have a price list, to get an idea of cost you will have to contact our team with the information needed for a quote and they will provide you with one.

Q: What are the current wait times for a product?

A - Once your manufacturing drawings are confirmed, the waiting time for an awning is 6-8 weeks, for a Retractable pergola 7-9 weeks and for a Bioclimatic Pergola 8-10 weeks. However, if an awning is purchased through Costco online the waiting time is 50 business days.

Q: Where can I find swatches?

A - If you head over to our information page on our website (www.gossoutdoor.co.uk) then go into the downloads section, you will be able to see our swatch categories.

Q: What are the top outdoor accessories you can suggest to us?

A - We strongly recommend the vibration sensors for awnings, dimmers for lighting and heaters with all shading systems.